Human Resource Management


Human Resource Management (HRM) comprises the set of processes that are undertaken in organisations with the purpose of co-ordinating, supporting and developing the capabilities of its most valuable asset – the people who work there. These processes include HR Strategypolicy formulation, managing change and developing competency.

In its broadest sense, it can be argued that HRM has evolved from “just” personnel management, in response to the demands of the current working environment, where attitudes to, and expectations of, employees have changed a great deal. HRM exists to manage this interface and integrate people management with business planning to achieve the goals of the organisation.

The activities which flow from HRM processes are:

  • Organisation Design
  • Organisational Development
  • Job and Role Design
  • HR Planning
  • Succession Planning
  • Talent Management
  • Recruitment and Selection
  • Leadership / Management Development
  • Succession / Career Planning
  • Reward Management
  • Employee Relations
  • Communication and Consultation
  • Health and Safety
  • Welfare
  • Administration (HR policies and procedures)
  • HRM information systems

Armstrong, M : Human Resource Management Practice

At Benson Payne, we firmly believe that the activities of HRM play a critical role in determining superior organisational performance. Thus when these activities are sensitively developed, fully embedded and effectively implemented, tangible positive effects on organisational performance are seen. These effects include higher levels of employee commitment, motivation and satisfaction all of which are key factors underpinning a successful enterprise, whatever its size or sector.

A good starting point is to determine the overall approach an organisation wishes to establish in the management of its employees; this will be demonstrated by its:

In turn, these policies will enable the organisation to develop clearly articulated management practices that help employees understand their company’s Values and expectations:


Benson Payne’s HRM expertise covers the range of people management practices required for successful organisations and includes HR StrategyRecruitment, Selection & Assessment and Training and Development.

To gain more information or to discuss how the HR MANAGEMENT services we provide can help you and your business, contact us