Consultation & Communication

Effective communication is the lifeblood of any organisation as it connects the various locations, the different levels, the diverse functions, the many people, the assorted teams and departments.


The image of the organisation presented to the outside is a function of how well these connections work and the form the communications take will significantly affect the attitude of those who work within the organisation.

Internal communication has to flow upwards, downwards and horizontally; it should flow freely and regularly; it has to be listened to and respected; it must be seen as a two-way process. Most would regard this as stating the obvious. In practice though, it is often harder to achieve, especially in times of change or where the employer and employee dialogue has been sparse.


In general, effective internal Communication Processes should:

  • Exist in an atmosphere of mutual trust
  • Consistently link all organisational areas and people together
  • Be structured and formalised, and recognise the legitimacy of the grapevine
  • Efficiently disseminate knowledge, information and expertise
  • Identify bottlenecks or “black holes” that present obstacles or blockages in the communication process
  • Provide opportunities for employees to comment on organisational issues
  • Demonstrate that listening is taking place
  • Actively seek out feedback and encourage cross-fertilisation of ideas and opinions
  • Harness all the possible communication channels to ensure the messages are reinforced

Why Choose Benson Payne?

Benson Payne will work with you to support or review your internal communications (or provide a communications approach to meet a particular initiative or change programme) to produce a process that demonstrates these characteristics and which:

  • Delivers Training and Coaching in interpersonal skills to improve communication capabilities
  • Contributes to better working relationships
  • Recommends and supports the delivery of a communications strategy

NOTE: we can also provide support to companies covered by the requirements of The Information and Consultation of Employees Regulations 2004 on their information and consultation procedures