Successful 360 Degree Feedback

360 Degree Feedback

360 Degree Feedback offers a very effective process for promoting staff development and competency; in taking forward an organisation's values and culture; and building capacity and organisational resilience for the future.

It is a process whereby an individual is rated on their performance by people who know something about how they work. Usually this includes direct reports, peers, managers, customers or clients; indeed anyone who is credible to the individual and is familiar with their work can be included in the feedback process. The individual usually completes a self-assessment questionnaire on their performance, and this is incorporated into the process.

Just as these different groups can see a person in different ways, equally, they can also be consistent in how they perceive an individual. Their feedback is powerful, because the person receiving it can be more confident of its accuracy than if the feedback comes from just one source, and it becomes a much greater motivator for change.

The results of 360 Degree Feedback often give a person much greater insight into their areas of strength, which may increase their self-confidence. Similarly, the identification of any areas where they would benefit from making improvements can provide a strong driver for making changes.

In general, successful 360 Degree Feedback will:

Raise self-awareness and encourage self-development
Support the aims of the organisation and underpin its values
Have publicly stated deliverables and milestones that are adhered to
Provide transparency within the process - with the information being used constructively and consistently
Make certain that every individual feels that they have been handled with respect and in an objective manner, with feedback delivered sensitively and promptly
Always maintain an agreed level of confidentiality, that has been explained clearly and honestly, and is never breached

Benson Payne will work with you to develop 360 Degree Feedback within your organisation that demonstrates these characteristics and which:

Ensures that there is effective communication and understanding amongst all stakeholders, particularly before the process is initiated
Makes certain that all participants are assisted promptly and personally by a skilled facilitator to understand their feedback and its implications
Encourages all participants to develop specific and prioritised action plans based upon accurate feedback
Promotes a more open culture where giving and receiving feedback is an accepted norm
Reviews and evaluates the process based upon information sought from stakeholders

To gain more information or discuss how your organisation will benefit from 360 DEGREE FEEDBACK, contact us

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